Return and Refund Policy

Thank you for shopping at ClinicMinutes.co . We are committed to your satisfaction and strive to provide high-quality products and a seamless shopping experience. Please read our Returns and Refunds Policy carefully.

✅ 30-day return guarantee

You have 30 calendar days from the delivery date to request a return, but only in the following cases:

  • The product is damaged, defective, or incorrect upon arrival.

  • The product must be unused, unopened, and in its original packaging.

  • Provide proof of purchase (such as order number or invoice)

We do not accept returns due to change of mind or personal preference.

❌ Returns will not be accepted in the following cases:

  • Opened or used products

  • change of mind

  • Incorrect orders by the customer

  • Products returned after 30 days

  • Products not purchased from ClinicMinutes.co

📦 How to request a return

To initiate a return, please email:
📧 support@clinicminutes.co

Please include the following in your email:

  • order number

  • Problem description

  • Clear photos of the product (in case it is damaged or defective)

After reviewing your return request, we will provide you with shipping instructions (if you qualify). You are responsible for the return shipping costs, unless the error is ours.

💳 Refund

If your return request is approved and the product is received, a refund will be issued to the original payment method. Refunds are typically issued within 7 business days of receipt of the returned product.

🚚 Delivery problems

If your shipment is lost in transit or delivered incorrectly, please contact us within 7 days of the expected delivery date.

📍Scope of service

This policy applies only to orders shipped within the Kingdom of Saudi Arabia.

🛡️ Need help?

If you have any questions or inquiries, please feel free to contact us:
📧 support@clinicminutes.co